Refund Policy

Standard cancellation refunds

When you cancel a confirmed booking, the following standard terms apply unless your itinerary states different terms:

• 60+ days before Start date: refund of amounts paid, less the non-refundable deposit and non-recoverable supplier costs.
• 31–59 days: 60% refund (40% cancellation fee) minus non-recoverable costs.
• 15–30 days: 40% refund (60% cancellation fee) minus non-recoverable costs.
• 8–14 days: 20% refund (80% cancellation fee) minus non-recoverable costs.
• 0–7 days or no-show: not refundable.

“Non-recoverable costs” include items suppliers mark as non-refundable (e.g., timed museum entries, special event tickets, rail/flight fares, certain local services).

Day tours and small activities

Unless otherwise stated: fully refundable up to 72 hours before the activity, then 50% refundable up to 24 hours, then non-refundable within 24 hours and for no-shows.

Changes by us

If we cancel a service (and you do not accept an alternative of equal or higher value), we refund the affected portion. If cancellation is due to Force Majeure, we refund recoverable amounts and may offer credits for the remainder.

Special fares and promotions

Some promotional or specially negotiated components may be fully non-refundable once booked. We highlight these in your quote/itinerary before you pay.

How to request a refund

1. Email your booking reference and registered name to [email protected].
2. State what you wish to cancel and the reason.
3. We will confirm eligibility and amounts (including any non-recoverable supplier items).

Processing times and method

• Approval typically within 5 business days of your request.
• Payout within 5–10 business days after approval, to the original payment method where possible.
• Bank handling times vary; international cards may take longer.

Partial use and in-trip changes

Once a service has started, unused portions are generally non-refundable unless a supplier issues a refund. We will advocate on your behalf where appropriate.

Chargebacks

Please contact us first to resolve any issue—we respond quickly and provide documentation. Unwarranted chargebacks may incur investigation fees passed on by processors.

Force Majeure

Events outside our control (e.g., extreme weather, strikes, significant transport disruption) may limit refunds to what suppliers return. Where feasible, we offer credits or rebooking support.

Travel insurance

We strongly recommend comprehensive travel insurance including cancellation, interruption, and medical coverage. Insurance may reimburse amounts we can’t recover from suppliers.

Questions

We’re here to help. Write to [email protected] or call +44 3197 203059. Company Reg. No: 22263298.

Effective date

Applies to cancellations requested on or after .

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